I applied online and got an instant approval, but then the verification process rejected me. No clear reason was given. Has anyone dealt with this? I run a small online store, nothing complicated. I've never had issues with ID verification before.
KYC
I was approved online but rejected during the verification process
What kind of verification was it? Photo ID, address, business docs? Each has different common failure points.
It was a mix. I had to upload my driver's license and a utility bill. The approval email came right after I submitted, then two days later I got a rejection saying the documents couldn't be verified.
Same Thing happened to me last year with a payment processor. Turned out my utility bill was older than 90 days. They never said that in the rejection.
Could be a glitch in their automated system. Sometimes it flags things for no reason because the photo quality isnt perfect. Did you take the picture with your phone? Glare or shadows can cause it.
I work in compliance at a small fintech. Online approval often just means the initial data matched, but manual review can still fail you. Common issues: name mismatch between documents, address not matching, or a document type they don't accept. What did you use for address proof?
My bank statement. It's less than a month old. Name matches my ID exactly. I double-checked.
Bank statements sometimes get rejected if they're not a full statement (like a screenshot from the app). Did you download the PDF from your bank?
Yeah, check that. Also, some places won't accept bank statements as address proof at all. They want a utility bill or tax letter. Read their acceptable documents list carefully. But since you got an approval then a rejection, it might be that the system auto-approved and then a human rejected it. Have you tried contacting support?
Support is usually your besct bet. Ask for the specific reason. They might not give it, but worth a shot.
What platform is this? Some are notorious for this kind of thing
It's a payment gateway. I'd rather not name them yet. I've opened a ticket but no response in 3 days.
3 days is nothing. Give it a week. If they still don't respond, try their social media. Sometimes public complaints get faster responses.
Also, check if your business address is a PO box or virtual office. Many verification systems reject those automatically because they don't consider them valid physical addresses.
That's a good point. My coworker had that issue with a virtual office address. She had to use her home address instead.
If you're using a virtual office, that cold be the whole problem. Some providers just won't accept them.
I use a virtual office for mail, but my business is registered at my home address. I used the virtual office address on the application because that's my business mailing address. Maybe that's the mismatch.
That's likely it. If your ID, and bank statement show your home address but the application has the virtual office, the system sees a discrepancy. Try resubmitting with your home address as the business address, if they allow it.